Privacy Policy
Last updated: January 2025. Your privacy matters to us. Here is exactly how we handle your data.
1. Introduction
Fitness with Coach Kokla ("we", "our", "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website or use our services, in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African legislation.
2. Information We Collect
We may collect the following personal information:
- Identity data: name, surname, date of birth, gender
- Contact data: email address, phone number, physical address
- Health data: medical history, fitness goals, health conditions (for service delivery purposes only)
- Usage data: how you interact with our website (pages visited, time spent, referring URLs)
- Communication data: messages, enquiries and feedback you send us
- Financial data: payment information for services rendered (processed securely)
3. How We Use Your Information
We use your information to:
- Deliver and manage the services you have requested
- Communicate with you about appointments, programmes and promotions
- Personalise your wellness programme
- Improve our website and service offerings
- Comply with legal and regulatory obligations
- Send you our newsletter (with your consent)
4. Legal Basis for Processing
We process your personal information on the following legal grounds: your consent; to perform a contract with you; to comply with a legal obligation; and where it is in our legitimate business interests and those interests are not overridden by your rights.
5. Sharing of Information
We do not sell your personal information to third parties. We may share information with trusted service providers who assist us in operating our website and delivering services, subject to confidentiality agreements. We may disclose information where required by law or court order.
6. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Health records are retained in accordance with applicable healthcare legislation. You may request deletion of your data at any time, subject to legal retention requirements.
7. Your Rights
Under POPIA, you have the right to:
- Access your personal information held by us
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information
- Object to processing of your information
- Lodge a complaint with the Information Regulator of South Africa
8. Security
We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss or destruction. All data transmissions on our website use SSL/TLS encryption.
9. Cookies
Our website uses cookies to improve your experience. Please see our Cookie Policy for full details.
10. Contact & Complaints
For any privacy-related queries or to exercise your rights, please contact our Information Officer:
- Email: privacy@coachkokla.co.za
- Phone: 082 822 3066
- Address: Gantatelang New Stand 8474, Mothibistad, Northern Cape
You may also contact the Information Regulator of South Africa at www.justice.gov.za/inforeg.